Deliver service excellence and have greater control over your operations
“We need to improve the way we do things, it’s as simple as that! We need better operational control, as well as streamline working practices and optimize resources.”
When we ask transport authorities and operators what their biggest challenges are right now, this is one of the things they say to us. In this blog, we reveal how we solve this with the very latest transit management technology.
Provide a significantly better service while optimizing resources
Put your hand up if you want bus transport to be the preferred mode of travel in your city? We certainly do and we’re pretty sure (if you are reading this) that you have your hand up right now!
Achieving this is mainly influenced by the quality of bus operations, but you already know that. The thing is, where users were previously ‘satisfied’ with relatively basic service coverage, frequency and reliability, they are now more demanding. They want more convenient stop locations, regular and reliable services, shorter waiting times, faster journey times, better on-board comfort and services, cheaper fares and friendly safe drivers.
While we need to understand and meet transit user expectations, we also need to compare favorably to other transport modes. And the big challenge we face that the most other modes of transport do not… we share the roads with cars! And there are more and more of them, in fact by 2040 the number of cars on the road worldwide is expected to double.
This makes our job harder, reducing the efficiency of bus travel. But there is a solution. While our roads become more congested, public transport technology is advancing. Flexible and responsive service-based planning is the future of reliable bus services that meet people’s everyday mobility needs.
Alvin Lewis, Systems and Service Delivery Manager at Citybus: “We have significantly better operational control, with a future-ready platform that enables demand responsive transportation. We have captured market share with new routes and scheduling enhancements, while significantly improving operational efficiency. Overall, passenger journeys are up 12 percent in the first year.”
Find out how
Deliver service excellence while tightly managing assets
It’s a balancing act. You need to fulfill the social need of your community while being commercially viable. This means providing better quality services while optimizing resources, with streamlined, responsive and proactive working practices in the operations control center.
Here are the top ten service improvements we hear about when we first talk to our customers:
- Increase demand
- Reduce operational costs
- Improve service coverage and frequency
- Reduce passenger wait times
- Reduce bus stop overcrowding
- Reduce vehicle overcrowding
- Reduce passenger downturn
- Enhance reputation and public image
- Reduce failure cost
- Lower employee turnover
Your success in achieving these goals depends on your ability to monitor, analyze, plan and act in the most effective and efficient way possible. If you have better operational control, your services will improve and the more efficient you will be.
It’s a no brainer, so what’s stopping you?
If you have strategies to improve operations, you will have identified attributes for service improvement. Do you have the systems in place to manage and monitor these improvements?
Even if you want to maintain your existing service levels, you probably need to optimize resources and assets. Again, do you have the systems in place to do this in an efficient way?
If you want to provide the best possible transport services, you need absolute control of your operations in a single platform. It’s a no-brainer, right?
Imagine having real-time visibility and control over every aspect of your operations. You can see what’s happening across your network and take action – on the spot! You can make fast, informed decisions and have the tools to instantly act on these decisions – what about automation tools that act for you? You can adjust services and mitigate disruption by responding promptly to changes in the operational environment such as demand shifts, weather and incidents. You can do all this, and so much more…
Introducing LIT Operate: Advanced Operations Management
LIT Operate is for public transport operators that need advanced operations planning and management. It offers a comprehensive and intuitive transit management system that gives you significantly improved situation awareness, command, control and decision-making capabilities.
What sets LIT Operate apart from other systems out there?
The system was originally developed for some of the world’s most forward-thinking transit agencies using industry-leading business intelligence tools. It redefines best practice with advanced transit management functionality designed to streamline processes and support operational agility, built on an open platform.
In summary, it’s ahead of the curve and the modern design makes it easy to deploy, easy to use and easy to innovate. The big surprise is that we have made it affordable for operators with more modest budgets, giving you low implementation and operational costs.
So how does it work?
Our on-board unit (OBU) collects, processes and presents in-vehicle data to our back-end system. It integrates with all on-board systems, such as cameras, counting, payment and passenger information, and facilitates two-way visual and audio communication.
Our back-end control system is used for monitoring, management and analyzing fleet operations. It integrates with all back-office systems to enhance your operational processes and reporting, giving you greater value from your existing information assets.
It gives you a visual real-time view of activity across the entire network with comprehensive performance monitoring against key service indicators. Actionable and automated tools give you greater control over operations and services across the city.
- Seamlessly integrates with all on-board and back-office systems
- Secure greater value from existing data assets
- Provide safe and timely, demand and incident responsive service
- Absolute visibility of activity in real-time
- Act proactively and quickly to incidents
- Optimize and improve, in-the-moment
- Two-way voice and messaging communication with the driver
- On-board automatic announcement system
- Streamline procedures and processes
- Instant, automated decision making
- Oversee driver behavior and safety
- Address compliance/regulatory requirements
- Advanced analytics enable service and operations optimization
- Performance reporting against all parameters for authorities
- Developed on an open, integration-ready framework
- Improve data quality and service excellence with LIT Predict
In a nutshell, LIT Operate offers an advanced future-ready transit management system that simplifies and streamlines operational excellence, and is affordable.
If you want to enhance services and have greater control over assets, resources and other aspects of your operations, contact us for a demo of LIT Operate.
This is blog two in a series on a deep dive into our main solution areas, read the previous on LIT Monitor and the next on LIT Predict.